What is Makermade's return policy?

30 Day Return Policy

We offer a 30-day money-back guarantee on the product purchase price minus a $20 restocking fee for CNC kits and 3D Printers. If your order has not shipped yet, the restocking fee will be waived. Credit card transaction fees will not be refunded (not to exceed 3% of purchase price), depending on credit card processor policy. We also accept returns on unopened and unused accessories within 30 days.  A return may only be requested during the first 30 (thirty) days after the delivery date of your product(s). 

To request to return a product, submit your request for a return by submitting a ticket. A refund cannot be processed without a ticket. The customer is responsible for the cost of return shipping. We will be unable to honor requests for returns after the 30 (thirty) day period has expired.


Return Shipping Damage

MakerMade will not be held liable for any damage(s) incurred in return shipping. We recommend that you purchase shipping insurance to cover the original purchase price for the product returned to MakerMade.


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